February 25, 2024 UPDATE

Kim completed her radiation treatments Friday, has a month long break from Chemo, and is already starting to feel better.  We are starting to draft the next pre-order e-mails for the titles listed below.  Again, a lot of books and a lot of e-mails so please be patient.  FYI, next weekend is the annual Antiquarian Bookfair here in St. Pete, so we will be there and not answering e-mails, reponding to orders or being able to pack, so if you don't hear back from us until the beginning of the week that is why.  

February 12, 2024 UPDATE

So, as I mentioned Kim's treatments are taking their toll on her, last night was bad, this morning, not much better.  l am having to do more and more and it is all new to me.  As i said we have about 20 e-mails to send for the last batch of pre-orders, Kim has two weeks left of treatments, i am going to try to get through those during this time.  The next pre-order list will be after that and will include the following (updated 2/25):

  • Minsitry for the Future
  • Hautings
  • The Senior Girls Bayonet Drill Team and Other Stories 
  • A Sliver of Darkness
  • The City of Mists
  • Witch King
  • The two new Block Books by Subterranean Press
  • The Shadowed Sun
  • Bradbury Weather
  • The Stephford Wives
  • The Stort/The Long
  • Seven Shades of Evil limited
  • last three little books

It's a lot but we'll get there, thank you so much for your patience.

Holding boxes - A number of you have asked us to figure shipping on your holding boxes, i realized this weekend that a couple of weekends have passed since i told you I would get with you over "the weekend."  I"m sorry, i'll get to them as soon as io can.

February 11, 2024 UPDATE

I'm so sorry that almost a month has passed since my last update.  First, thanks to everyone who has sent Kim so many kind messages, i am sorry that many went unanswered, but all were read.  Second, radiation treatments 5 days a week and chemo pills everyday are taking their toll on Kim, but the good news is she is 2/3'rds the way through. 

We are almost through the first batch of pre-order e-mails, about 20 left to go out, out of over 100!  The 10 orders a day work well when we can get to them, but some days it just doesn't happen, thank you so miuch for your patience.  The next batch currently includes 10 titles and we hope to get those started next week.

Kim's speech is much better, but she is still having a hard time putting her words into e-mails or texts but she wants tp try.  So if you get an e-mail with Blue text it is from Kim, and if it does not make any since please ask, she knows what she wants to say, the words just don't necessarily come out correctly when she types, or she tends to repeat herself. 

We will get there, how can we not with so many wonderful people out there helping us.

Tony

January 17, 2024 UPDATE

The good news is while Kim's speech and ability to communicate with ease was affected by the tumor, it is getting better everyday, working is helping, from the improvement I have seen, I think it is as important as her speech therapy, the bad news is she started treatments for the tumor Monday, they will last 6 weeks and as such there are some days we will not be able to work.  

We have been able to catch up on orders and shipping, have unpacked all the boxes that arrived through last week, unfortunately another 55 boxes of books came in yesterday and more today!  So the plan is to work through pre-orders for the boxes we have unpacked, once those are done we will start the process all over again.  While Kim used to send out all the pre-order e-mails at once, usually 100 to 150 e-mails, that is not going to happen moving forward.  We have comfortably been able to work on 10 orders at a time, so we will be writing 10 pre-order e-mails a day, as they are paid for, we will pack and ship, in a perfect world it will be 10 e-mails and 10 shipments (from the previous day's e-mails) per day.

Everyone has been great, we thank you so much and while we were unable to respond to the 100+ e-mails wishing Kim the best, she read them all and the are all greatly appreciated!

January 8, 2024 UPDATE

First: Kim is doing better everyday, but now we start the treatment process, so thank you for understanding if there are any delays going forward.

The good news is, we are caught up on all the shipping backlog and are processing orders as they come in.  Now we can start unpacking the many boxes that have come in over the last month and start writing to arrange shipping and payment for pre-orders.  This is going to be a long process, please note that Subterranean Press did suspend shipping to us during the last month, but will be resuming now, so some of their titles will not be on the intital list of pre-order e-mails, but rest assured in time we are getting all our copies.

December 31, 2023 UPDATE

First: Kim is doing better everyday, but the process is going to take longer than we hoped, thank you all so much for understanding.

Shipping Status:

  • We were able to finish packing all the paid pre-order shipments today and the last will go out in Tuesday's mail.
  • For those of you with holding boxes we are waiting until we are caught up with shipping to process them.
  • We will now start writing for payment on the orders placed from December 9th to date.  If when we request payment you do not need the book any longer, please let us know and we will cancel the order, otherwise as payment comes in we will process, pack and ship.
  • Once that process is caught up we will then process paid holding box orders.
  • Finally, at that point we can start unpacking the shipments that have come in over the last three weeks and start the process all over again!

Again, thank you for your patience.

Tony and Kim 

 December 20, 2023 

First: We want to thank all the well wishers and for everyone for your thoughts, prayers and most of all your patience!

Now the rest of the story!

What happened (the short version):

9:20 Sunday December 10th, Kim was at the computer trying to read me the title of a book on an order, she couldn't! I thought she was having a stroke, rushed her to the hospital and a tumor was discovered on the left side of her brain, which was affecting her speech.

Monday December 11th, her birthday! they removed the tumor!

Friday December 15th, Kim comes home.

She is doing very well, can write very well with a pen, but her typing and speech still needs work. Physically and mentally, she is doing great! We just have to work on the speech piece of the issue.

Moving forward:

As luck would have it, Kim had just sent out what are her pre-order e-mails and money had come in for a lot of pre-ordered books and I had sent out an e-mail, which generated more orders. Typically she would have spent all last week shipping those books. Obviously they did not go out. The plan is to start shipping them next week as best we can. If you do not want to wait and want a refund please let us know. (I have to say, I did have one customer in the almost 400 e-mails we went through Monday demand we cancel an order and refund his money. I spent 10 minutes trying to find his order. When I finally did I discovered it was an order from August that he had failed to pay for after multiple reminders, which we had cancelled already! You gotta love people!)

For orders placed Friday December 8th to date, we will get to them as we can, but I cannot promise when they will be shipped. You should have gotten a confirmation e-mail that we got the order, but luckily, we have not requested payment on those so we are not sitting on anyone's money who placed these orders. When we do get to your order we will reach out to you with a balance due and request payment. If you no longer want the book please let us know and we will cancel the order.

Layaway payments - We'll catch up on those reminders as soon as we can, and we can adjust any time delays accordingly.

Newly announced titles - If you are purchasing series through us, Kim automatically puts you down for any newly announced titles, so don't worry about those. For new titles announced by publishers, until we get them on the website there is not really much we can do but will do our best. If you e-mail requesting a copy of something I am so sorry, but we are not in a position to respond to those e-mails, but will do the best we can. If you have a concern about missing something please go ahead and order through the publisher, I know it is not the best situation, but I just don't know what else to say until we get caught up.

Titles that are shipping by publishers - We have dozens of boxes here to unpack and more coming in everyday. Subterranean Press titles are being held by them until the end of the year. We will get to them as soon as we can, but rest assured pre-orders will be taken care of as quickly as we can.

First priority is to ship paid for books from the pre-order e-mails sent before the incident and newsletter orders that were paid for. After that to deal with the orders that have and continue to arrive in order of receipt. Once that is done and we can get through the boxes of books that are arriving, we will be back to normal, hopefully! We are not sure how often we will have to take Kim for speech therapy and doctors appointments, and she does get tired. Unfortunately, she did the bulk of the work and I am going to have to learn what I can to help her, so please be patient with us.

Tony and Kim

Welcome

We’ll spare you the marketing mumbo-jumbo and dry statistics. We love books, and our customer service is second-to-none. So to our existing customers, thank you for all your years of loyalty and to our new customers, we can’t wait to welcome you into our family.

- Tony and Kim

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